Privacy Policy

Last updated: October 13, 2026 · Version 2.7

At FixPit we value your privacy. This policy explains what data we collect, how we use it, who we share it with and what your rights are when using our app, our website and our tracking and payment links. Versión en español.

1. Who processes your data

FixPit LLC, a Pennsylvania limited liability company, with its address at 502 W 7th St, Ste 100, Erie, PA 16502, USA, is responsible for the processing of the data described in this policy. You can contact us at info@fixpitapp.com.

2. Information we collect

• Account and contact: name, phone, email, password (stored encrypted) and, if you upload one, your profile photo. If you sign in with Google, we receive from Google only your name, email address and an account identifier; we do not receive your Google password.
• Location: the exact location and address where you request the service. If you are a mechanic, your location while you are available and, in real time, while you are attending an active request.
• Vehicle and problem: make, model, year, description of the problem and any photos you attach. Photos are stored in private storage: they are shown only within the platform, through temporary links that expire, to you and to the mechanic handling your request.
• Payment: Stripe processes your card. FixPit stores only an identifier of your payment method to charge the extras you approve and appointments; it does not store full card numbers.
• Mechanic verification: a photo of your license or ID and a selfie (stored in private storage and reviewed by our team), your attestation regarding license and insurance and, if you provide it, your license and policy information. You enter banking details directly with Stripe.
• Chat: the messages you exchange with the mechanic or customer and their language. They are stored and may be automatically translated.
• Ratings and comments: those you give and those you receive.
• Scheduled appointments: date, time, address, photos and prices.
• Usage and device: device type, app version, push notification identifier and crash reports. In the app, also which screens you visit, key actions (for example, creating, accepting or canceling a request) and session recordings in which all text, fields and images are masked. On the website, analytics and session recordings.
• Support and feedback: the messages you send us from the app, by email or via WhatsApp.

3. How we use your information

• Connect you with available mechanics and coordinate the service.
• Process payments, charges for extras and appointments, and send confirmations.
• Review mechanics' documentation and prevent fraud.
• Translate the chat so customer and mechanic can understand each other.
• Improve the quality, safety and support of the service, and diagnose technical issues.
• Understand how the app is used in order to improve it, for example at which step a request is abandoned.
• Communicate with you about your requests, appointments and payments.

4. Who we share your information with

With other users of the platform:

• When you post a request, available nearby mechanics with that specialty see your name, your rating as a customer, the description, the photos and the location and address of the service, in order to decide whether to accept it.
• During the service, the assigned mechanic sees your exact location and you see theirs in real time.
• If you are a mechanic, customers see your name, photo, specialties, rating, number of services and your location while you are available or on the way.
• Ratings and comments are visible within the platform.

With providers that process data solely to deliver their service to us:

• Stripe — payment processing, saved payment methods and mechanic payouts.
• Supabase — application database and file storage.
• Sentry — error, crash and performance logging for the app and the server, linked to your user identifier (not to your name or email).
• PostHog — usage analytics for the app and the server, and recordings of app sessions with the content masked (text, fields and images hidden). Linked to your user identifier, not to your name or email.
• Microsoft Clarity — website analytics and session recording (not the app). Recording is only turned on if you accept in the notice shown when you visit the site; if you reject it or make no choice, it is not loaded. You can change your choice at any time under “Privacy preferences” in the page footer.
• Expo and Google Firebase Cloud Messaging — delivery of push notifications to the app.
• Google Sign-In — optional sign-in with your Google account.
• Google Maps Platform — maps and location display in the Android app (on iPhone, Apple Maps).
• Google Cloud Translation — automatic translation of chat messages.
• OpenStreetMap (Nominatim) — conversion of the address of requests made from the website into coordinates.
• Telegram — internal notices to our team about requests, payments and support conversations (for example, when you ask to talk to a person on WhatsApp). They may include your name or contact number; only the FixPit team receives them.
• Our transactional email provider, and the hosting providers for the website and the server.

We may also share data when required by law or to protect our rights, and in the event of a merger, acquisition or sale of assets, always under this policy. We do not sell your data to third parties.

5. Security and retention

We apply technical and organizational measures to protect your information: data travels encrypted, passwords are stored encrypted, verification documents are kept in private storage, and payments are processed through certified providers. We retain your data while your account is active and for as long as necessary to meet legal, accounting and dispute-resolution obligations; afterward we delete or anonymize it.

6. App permissions

• Location: to send you the nearest mechanic and show their arrival in real time; if you are a mechanic, to receive nearby requests and share your position during a service. Only while you use the app.
• Camera and photos: so you can attach images of your vehicle's problem and so mechanics can upload their documentation.
• Notifications: to keep you informed about your service status (mechanic assigned, on the way, etc.).
• Microphone: the app does not record audio. If you dictate your request with your phone keyboard's microphone, that dictation is processed by your system keyboard, not by FixPit.

You can revoke any of these permissions from your phone settings at any time.

7. Your rights and account deletion

You may request access to, correction of, or deletion of your data by writing to info@fixpitapp.com.

Delete your account: you can delete your account directly from the app, under your account section → "Delete my account" (not possible while you have a request or appointment in progress). When you delete it, we permanently remove your name, email, phone, profile photo and notification identifier, and your account can no longer be used. Records of orders, payments, ratings and chat messages are retained in anonymized form, no longer linked to your name, email or phone, to meet legal and accounting obligations. Your profile photo is deleted as well and, if you are a mechanic, so are your license photo and selfie.

8. Minors

FixPit is not directed to anyone under 18, and we do not knowingly collect data from minors. If you believe a minor has provided us data, contact us to delete it.

9. Your State Privacy Rights

California (CCPA/CPRA). If you are a California resident, you have the following rights regarding your personal information:

• Right to know / access: request the categories and specific pieces of personal information we have collected about you, the sources, the purpose of collection and the categories of third parties with whom we share it.
• Right to delete: request that we delete the personal information we hold about you, subject to legal exceptions.
• Right to correct: request that we correct inaccurate personal information we hold about you.
• Right to non-discrimination: we will not discriminate against you for exercising any of these rights (for example, by denying service or charging a different price).
• No sale or sharing: we do not sell your personal information, and we do not share it for cross-context behavioral advertising.

Other states. If you live in a state with a consumer privacy law (for example, Virginia, Colorado, Connecticut, Utah or Texas), we extend to you the same rights of access, correction, deletion and no sale described above.

To exercise any of these rights, write to us at info@fixpitapp.com. We will verify your request and respond within 45 days (we may extend this period when reasonably necessary and will let you know). You may also use an authorized agent to submit a request on your behalf.

10. Changes to this policy

We may update this policy occasionally. We will post the current version on this page with its date and version number, and we will notify you of important changes through the app, the website or email.

11. Contact

FixPit LLC
502 W 7th St, Ste 100, Erie, PA 16502, USA

Questions about this policy? Email us at info@fixpitapp.com or via WhatsApp at 445-207-6072.