Terms & Conditions

Last updated: October 10, 2026 · Version 2.4

By using FixPit (the app, the website, and the tracking and payment links) you agree to these terms. Please read them carefully before requesting a service or registering as a mechanic. Section 20 contains a mandatory arbitration clause and a class action waiver that affect your legal rights. Versión en español.

1. What FixPit is

FixPit is a service operated by FixPit LLC, a Pennsylvania limited liability company, with its address at 502 W 7th St, Ste 100, Erie, PA 16502, USA. In these terms, "FixPit," "we," "us" and "our" refer to FixPit LLC.

FixPit is a technology platform that connects customers with independent mechanics for at-home automotive services. FixPit facilitates the connection, communication and payment, but does not provide the mechanical service, is not the repair shop, and does not employ the mechanics. The mechanical service is contracted and performed directly between the customer and the independent mechanic; FixPit is not a party to that agreement. FixPit does not guarantee the quality, safety or results of any mechanic's work.

2. Eligibility

You must be at least 18 years old and legally able to enter into a contract. By using the platform you confirm that you meet these requirements.

3. Your account and your conduct

• You must provide truthful information and keep it up to date. You are responsible for your account and for all activity carried out under it.
• You may not use the platform for unlawful or fraudulent purposes, or to bypass FixPit's payment system.
• You must treat other users with respect. You can report suspicious conduct to info@fixpitapp.com.
• FixPit may suspend or close accounts that breach these terms.

4. How a request works

• You post a request with the type of service, a description, optional photos and the location of the vehicle.
• Available, nearby mechanics with that specialty see it and can accept it. To decide, they see your name, your rating as a customer, the description, the photos and the location and address of the service.
• The first mechanic to accept it proposes their price and estimated arrival time. Nobody assigns the work: each mechanic freely decides which requests to accept.
• You authorize the price before work begins. The service is not charged without your authorization.
• During the service, the assigned mechanic sees your exact location and you see theirs in real time in the app.
• You can also request a service from the website without downloading the app: we create your request, give you a tracking link and, once the mechanic confirms the price, a payment link.
• Availability depends on there being active mechanics near you. Coverage may vary and there may be no mechanics available in your area.

5. What we check about mechanics, and what we don't

Before activating a mechanic, our team reviews a photo of their license or ID and a selfie, and the mechanic attests, under their own responsibility, that they carry the license and insurance required by the law of their state. That is what "reviewed" or "verified" means on FixPit.

Today FixPit does not run criminal or driving background checks, does not independently validate mechanics' insurance policies, and does not inspect their work. The ratings and reviews you see are written by customers of the platform. We recommend that you check the mechanic's identity and credentials at the time of service and review the work when it is finished.

6. Independent mechanics

• Mechanics who use FixPit are independent contractors, not employees, agents or representatives of FixPit.
• Each mechanic sets their own price when accepting a request (FixPit sets a minimum price per service: the “From” price published in the app and on the website, or USD 15 for quote-based services), freely decides which requests to accept or decline, works with their own tools and vehicle, and may work with other platforms or customers.
• The mechanic receives 85% of the service price of each completed job; FixPit retains 15% as a commission. The service fee paid by the customer (section 7) is not part of the service price or of that split.
• Each mechanic is responsible for their own taxes, tools and expenses, and represents and is responsible for maintaining any license, registration, certification and insurance required by state or local law to perform automotive repairs, and for complying with applicable regulations (including, in Pennsylvania, the automotive repair provisions of 37 Pa. Code § 301 and unfair trade practices law).
• Payments to the mechanic are made through Stripe to the account they set up. To receive them, they must complete the registration Stripe requires.
• Chargebacks: if a customer disputes or reverses the payment for an order with their bank (chargeback), the mechanic who performed it is responsible for the disputed amount; FixPit may deduct it from their pending or future payments, or reverse the transfer already made.
• Mechanic cancellations: cancelling a request you have already accepted is a breach of these terms. On cancelling, the mechanic is placed on hold for 2 hours; after 3 cancellations, their account is automatically suspended until we review it. Withdrawing a quote the customer has not yet authorized does not count as a cancellation.
• FixPit may suspend or deactivate the account of a mechanic who breaches these terms.

7. Pricing, quotes, extras and service fee

• Prices on the website and in the app are estimated base prices. The final price is proposed by the mechanic based on diagnosis and the work required, and you authorize it before work begins.
• If something additional comes up during the job, the mechanic may propose an extra with its price. It is only charged if you approve it in the app.
• A platform service fee is added to the service price. It is always shown itemized before you authorize payment. You are never charged a total different from the one you authorized, including any extras you approve.
• All prices are in U.S. dollars.

8. Payments

• Payments are processed through our payment provider (Stripe). FixPit does not store full card numbers.
• In the app, when you authorize the price the amount is held on your payment method and the charge is made when the service is completed. Your payment method is saved with Stripe to charge the extras you approve.
• If you order from the website, you pay through a secure payment link once the mechanic confirms the price.
• For scheduled appointments, the charge is made when the appointment is completed, on the confirmed price plus the service fee.
• FixPit receives the payment and transfers the mechanic's share to them through Stripe.

9. Cancellations

Requests:

• You can cancel free of charge while the request is pending or just accepted and the mechanic has not left. If an amount was held, it is released.
• Once the mechanic is already on the way or working, the request cannot be cancelled from the app. If you need to cancel at that point, contact us.

Scheduled appointments:

• You can cancel free of charge up to 1 hour before the start time.
• If you cancel with less than 1 hour notice and you already have a payment method saved for that appointment, a late cancellation fee of 25% of the appointment's estimated price applies (calculated on a reference price of USD 40 if the appointment has no estimated price). The app shows you the amount and asks for confirmation before applying it.
• An appointment that has already started, or whose time has passed, cannot be cancelled.

Cancellations by the mechanic are governed by section 6.

10. Refunds and disputes

If you are not satisfied with a service, contact us within 7 days of its completion and we will review the case. Refunds are evaluated based on the circumstances and, where appropriate, credited to the original payment method. As FixPit is an intermediary, disputes about the work itself are resolved primarily between the customer and the independent mechanic; FixPit may mediate and apply refunds or payment holds at its reasonable discretion. We ask that you contact us before filing a chargeback with your bank, so we can resolve it faster.

11. Off-platform arrangements

It is prohibited to arrange cash payments or other deals directly with the mechanic to bypass the platform. Services arranged outside FixPit are not covered by the platform's payment protection or by our mediation, and FixPit is not responsible for any damage, theft, injury, loss, quality of work or dispute arising from them. FixPit may suspend accounts that breach this rule.

12. Chat and communications

• The app includes a chat between customer and mechanic to coordinate the service. Messages are stored and may be automatically translated into each user's language through a third-party translation service.
• By giving us your phone number and email you agree to receive transactional communications about your requests, appointments, payments and support: push notifications, emails and WhatsApp messages. Carrier rates may apply.
• Today FixPit does not send promotional messages by SMS or WhatsApp. If we do so in the future, we will ask for a separate consent that you can withdraw at any time.

13. Ratings

When a service ends, the customer may rate the mechanic and the mechanic may rate the customer. Ratings and comments are visible within the platform to other users. They must be honest and respectful; FixPit may remove content that breaches these terms.

14. Warranties — disclaimer

FixPit is provided "as is" and "as available," without warranties of any kind, express or implied (including merchantability, fitness for a particular purpose and non-infringement), to the maximum extent permitted by law. FixPit does not warrant that the platform will be uninterrupted or error-free, nor exact arrival times, and does not endorse any particular mechanic. Any warranty on the repair, if any, is provided by the independent mechanic, not by FixPit. Some states do not allow the exclusion of certain implied warranties; in those cases, the exclusions above apply to the fullest extent permitted by law.

15. Assumption of risk and release

You acknowledge that you contract and receive the mechanical service directly from the independent mechanic, not from FixPit. You accept that any at-home automotive repair involves inherent risks (damage to the vehicle, to property, or injury) and that you assume those risks. You are responsible for checking the mechanic's identity and credentials at the time of service and for reviewing the work. To the maximum extent permitted by law, you release FixPit, its owners, officers and collaborators from any claim arising from the conduct, work, damage or omissions of the independent mechanic.

16. Limitation of liability

To the maximum extent permitted by law, FixPit shall not be liable for indirect, incidental, special, punitive or consequential damages, nor for damages arising from the work performed by independent mechanics. FixPit's total liability for any claim is limited to the amount of the commission FixPit received for the related order. Nothing in these terms limits or excludes any liability that applicable law does not allow to be limited or excluded. Some states do not allow the limitation or exclusion of incidental or consequential damages; in those cases, our liability is limited to the fullest extent permitted by law.

17. Indemnification

You agree to indemnify and hold harmless FixPit, its owners, officers and collaborators from claims, damages or expenses (including attorneys' fees) arising from your use of the platform, your breach of these terms or, in the case of mechanics, the service you provide through FixPit.

18. Suspension and account closure

You may delete your account at any time from the app (you will not be able to do so while you have a request or appointment in progress). FixPit may suspend or close your account if you breach these terms. Sections that by their nature should survive (pending payments, chargebacks, limitation of liability, indemnification, arbitration and governing law) remain in effect after closure.

19. Copyright (DMCA)

FixPit respects copyright. Do not upload to the platform photos, reviews, messages or any other content that infringes the rights of third parties. If you believe content posted on FixPit infringes your copyright, you may send a notice to our designated agent under the Digital Millennium Copyright Act (17 U.S.C. § 512).

Designated agent to receive notices:
FixPit LLC, Attn: Copyright Agent (DMCA Agent)
502 W 7th St, Ste 100, Erie, PA 16502, USA
Phone: (445) 207-6072
Email: info@fixpitapp.com (subject “DMCA”)

What your notice must include (17 U.S.C. § 512(c)(3)):

• Your physical or electronic signature (or that of a person authorized to act on behalf of the rights holder).
• Identification of the copyrighted work you claim has been infringed.
• Identification of the material claimed to be infringing and its location, with enough information for us to find it (for example, a link or a description of where it appears in the app).
• Your contact information: name, address, phone number and email address.
• A statement that you have a good-faith belief that the use of the material is not authorized by the rights holder, its agent or the law.
• A statement, under penalty of perjury, that the information in the notice is accurate and that you are authorized to act on behalf of the owner of the right you claim has been infringed.

Counter-notification. If we remove content of yours and you believe it was a mistake or that you have the right to post it, you may send a counter-notification (17 U.S.C. § 512(g)(3)) to the same agent, including: (a) your physical or electronic signature; (b) identification of the removed material and where it appeared before removal; (c) a statement, under penalty of perjury, that you have a good-faith belief the material was removed as a result of mistake or misidentification; and (d) your name, address and phone number, and a statement that you consent to the jurisdiction of the federal district court for the judicial district where your address is located (or, if your address is outside the United States, any judicial district in which FixPit may be found) and that you will accept service of process from the person who submitted the original notice or that person's agent. If we receive a valid counter-notification, we will forward it to the person who submitted the original notice and will restore the material in 10 to 14 business days, unless that person tells us they have filed a court action against you.

Repeat infringers. FixPit may remove infringing content and, in appropriate circumstances, suspend or terminate the accounts of users who repeatedly infringe copyright.

20. Dispute resolution — Mandatory arbitration and class action waiver

Please read this section carefully: it affects how disputes are resolved. You and FixPit agree that any dispute relating to FixPit will be resolved through final and binding individual arbitration, governed by the Federal Arbitration Act and administered by the American Arbitration Association (AAA) under its consumer arbitration rules, and not in court or before a jury. You waive the right to participate in class actions or in class or consolidated arbitrations. The arbitrator will decide on their own jurisdiction and on the validity, scope and enforceability of this clause. This clause does not prevent you from bringing a claim in small claims court where applicable.

Right to opt out: you may reject this arbitration clause by emailing info@fixpitapp.com with your name and account email within 30 days of your first use of the platform. Opting out does not affect the rest of these terms.

21. Governing law and forum

These terms are governed by the laws of the Commonwealth of Pennsylvania, applicable to all users in the United States, without regard to its conflict-of-law rules; the arbitration is governed by the Federal Arbitration Act. Subject to the arbitration clause, the forum for any dispute shall be Philadelphia County, Pennsylvania.

22. General provisions

• Severability: if any clause is found invalid, the rest remains in effect.
• Assignment: FixPit may assign these terms; you may not assign them without our consent.
• Entire agreement: these terms, together with the Privacy Policy, are the entire agreement between you and FixPit regarding the use of the platform.
• No waiver: our failure to enforce a right on one occasion does not mean we waive it.
• Force majeure: FixPit is not liable for failures caused by events beyond its reasonable control.
• Languages: these terms are available in Spanish and English.

23. Changes to these terms

We may update these terms. We will post the current version on this page with its date and version number, and we will notify you of important changes through the app, the website or email. If you keep using the platform after a change, you accept the updated version.

24. Contact

FixPit LLC
502 W 7th St, Ste 100, Erie, PA 16502, USA

Questions? Email us at info@fixpitapp.com or via WhatsApp at 445-207-6072.